At ESIM Move, we want to ensure you stay connected. If our service fails, we are committed to making it right.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• Technical Failure: If the eSIM cannot be activated due to a technical issue on our end or the local network provider’s end.

• Non-Delivery: If the QR code was never delivered to your registered email address.

2. Non-Refundable Situations

We cannot offer refunds in the following cases:

• Locked Devices: Your phone is locked to a specific carrier.

• Incompatible Devices: Your phone does not support eSIM technology.

• Travel Changes: You changed your mind or no longer need the eSIM after the QR code has been generated.

• Partial Usage: You have already used a portion of the data plan.

3. How to Request a Refund

If you experience a technical issue, you must contact our support team at support@esimmove.com or via WhatsApp while the problem is occurring. We require screenshots of your device settings and any error messages to process a technical refund.

4. Processing Time

Once approved, refunds are processed back to your original payment method within 5–10 business days.